Jennifer FitzPatrick

works with

organizations

& individuals to create

Better Healthcare

Experiences

Jennifer L. FitzPatrick

MSW, Certified Speaking Professional (CSP)*

*earned by less than 17% of all speakers

through National Speakers Association

Watch Jen's Virtual and Onsite

Keynote Preview Videos!

Talgreen's Story Communicating With Customers When There Are Changes

What Today's Workforce Really Wants From Us

Service Recovery and Customer Experience Lessons From Outside Healthcare

Contagious Culture: How You Treat Team Influences The Client Experience

Sample LeadershipTopics

Letting Go: What We Need To Release To Make Seismic Shifts in

Staffing and Service

The stakes have never been higher. What’s worked five years ago in our industry is

not working today. And it’s not going to work in the years to come. Fasten your

seatbelt and join us for this candid discussion about what you and your team need to

release in order to recruit and retain the best possible staff so you can provide the

best possible service.

Interrupting Disruption in Senior Living: How We Don’t Wind Up Like Taxis

Uber and Lyft changed the way most people, particularly younger generations, think about transportation. If the senior living industry doesn’t elevate its thinking on how to stay relevant, it will remain ripe for disruption as well. This game-changing keynote presentation will help

you:

  • Discover your organization’s vulnerabilities to disruption

  • Examine your team for barriers to a change mindset

  • Forecast a plan for remaining essential to older adults and their families for decades to come

Winning Trust and Boosting Positive Perception In Healthcare

Many patients and families consider the healthcare system a machine to be reckoned with rather than a trusted resource for wellness. They present “stressed on arrival,” often brimming with anger, dread, and other negative feelings. Traditional and social media regularly share stories about healthcare mistakes and misses, some even celebrating the tragic death of United Health Care CEO Brian Thompson.

The good news is that intentional leadership can shift the narrative. Join us for this hopeful, game-changing presentation on how you can quickly change community and patient perception of your organization so you can enjoy better HCAHPS, less complaints, and a trusted reputation.

Think Like A Shrink: Reimagining Staffing by Leaning Into What Existing and Prospective Team Members Really Want

Psychotherapists are taught that they shouldn’t offer an intervention until they’ve truly

identified a client’s problem. The same is true of home care talent management, but many of us spend too much time trying to solve our staffing problem before we really understand why we have a staffing problem. During this opening session, former psychotherapist Jennifer L. FitzPatrick empowers your leaders to:

  • Understand their blind spots when it comes to relating to today’s workers

  • Acknowledge the power struggles that can occur with staff and candidates when we do things the way we have always done

  • Walk away with an actionable plan on how to immediately improve recruitment, retention, and patient experience based on a better understanding of the psychological needs of today’s workforce

Reimagining Customer Service in Your Healthcare Setting: Boost Loyalty, Revenue

and Outcomes

Most people dread needing any type of healthcare service. Because of this, clients and patients are often stressed and in a negative frame of mind when you begin working with them. Fortunately you have tremendous power over how most healthcare customers ultimately perceive their experience with your organization! This motivational session shares simple strategies on how to win over clients early on, keep them happy and transform them into fans.

Download Jen's Leadership Program Sheet

"Our clinicians and administrative staff loved her

talk! Our team members are still referencing

points Jennifer made during the presentation

that are helping them reduce stress while

improving service and outcomes for our

patients and customers."

--Colleen Cubbin Hughes

RN, CEO

Suburban Geriatrics

"Jennifer FitzPatrick's program on generational diversity in healthcare has helped our members adjust their communication with patients, clients and colleagues of different ages. She is an engaging professional speaker who did her homework so the message would resonate with our audience. Don't hesitate to bring Jennifer in for your next meeting."

--Kyle Fernley

Executive Director

Fernley & Fernley, Founders of Association

Management

"As Keynote speaker for the Hospice & Palliative Care Network of Maryland Annual Conference, Jennifer's enthusiasm radiated and set the tone for our theme of Ready, Set, Grow! Her presentation gave us all a sense that we will most certainly endure and even thrive in this "New Normal"."

--Peggy Funk

Executive Director

Hospice & Palliative Care Network of Maryland

© 2025 Jenerations Health Education