Working With Difficult Colleagues: The 4 R’s And Other Resources – By Jennifer L. FitzPatrick

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Last week I had the pleasure of presenting Complicated Colleagues and Maddening Managers: How to Cope and Collaborate with Provocative People at the Virginia Assisted Living Association’s Annual Conference. Working with persons who possess strong personality disorder traits is challenging but there are ways to get along with them while providing great service to your customers. You just have to apply the 4 R’s T that we discussed: Recognize, Restrict, Reduce & Release!

Many attendees from the conference–senior living executive directors and regional/corporate staff from senior living organizations–requested a reading list. All of these books offer insight on how to better collaborate with provocative colleagues in your workplace!

I hope you enjoy these resources. And if you think a presentation on Complicated Colleagues and Maddening Managers: How to Cope and Collaborate with Provocative People would help your workplace, don’t hesitate to reach out to us at Jenerations Health Education!

Borderline Personality Disorder Demystified (Friedel)
Borderline Personality Disorder: New Reasons For Hope (Mondimore)
Disarming The Narcissist (Behary)
DSM-5 (American Psychiatric Association)
Splitting (Kreger & Eddy)
The Gift of Fear (De Becker)
The Mirror Effect (Pinsky)
The Narcissist Next Door (Kluger)
The No Asshole Rule (Sutton)
The Wisdom of Psychopaths (Dutton)
5 Types of People Who Can Ruin Your Life (Eddy)

Jennifer L. FitzPatrick – MSW, LCSW-C, CSP
The founder of Jenerations Health Education, Inc., Jennifer FitzPatrick has over 20 years’ experience in healthcare and gerontology. The author of Cruising Through Caregiving: Reducing The Stress of Caring For Your Loved One, she is also a gerontology instructor at Johns Hopkins University. She helps you reduce stress and increase productivity, morale and revenue. Jennifer and Cruising Through Caregiving have been featured in Forbes, U.S. News & World Report, The Huffington Post, Reader’s Digest, Univision and The Chicago Tribune. She has also appeared on ABC and Sirius XM.

Why We Need To Stop Thinking It’s OK To Bash Millennials – By Jennifer L. FitzPatrick

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Author Jennifer FitzPatrick and her husband Sean (Generation X) and Jen’s fabulous Millennial cousins and their Millennial significant others.

Can you imagine bashing someone of another race, religion or sexual orientation at work?  I sure hope not.  So why do some organizations sit by and allow their employees to bash persons based on their age?

Recently a team of Gen-Xers and Baby Boomers told me about a “problem employee” in their workplace.  They went on to describe this employee’s behavior as unprofessional, overly emotional, reactive, and self-centered.  When they offered examples to support these claims, I couldn’t help but agree that they certainly had a problem on their hands.  But I was floored when one member of this team said, “You know, he’s the typical Millennial.”  And then her boss nodded in agreement.

Huh?

The behavior the team described was certainly concerning.  Frankly, it sounded to me like the employee likely had traits consistent with an untreated personality disorder.  But typical of a Millennial?  No.

Millennials are simply a generation.  Sure, as a demographic they may seek work-life balance, telecommuting options and change jobs more frequently than other generations.  But they are most certainly not known to be destructive in the workplace.

If your organization is age-stereotyping—or worse, generation-bashing, what steps can you take today to be more inclusive?  Better understanding generations at work offers many benefits including increased productivity, profits and morale.

 

Jennifer L. FitzPatrick – MSW, LCSW-C, CSP
The founder of Jenerations Health Education, Inc., Jennifer FitzPatrick has over 20 years’ experience in healthcare and gerontology. The author of Cruising Through Caregiving: Reducing The Stress of Caring For Your Loved One, she is also a gerontology instructor at Johns Hopkins University and an Education Consultant to the Alzheimer’s Association. She helps you reduce stress and increase productivity, morale and revenue. Jennifer and Cruising Through Caregiving have been featured in Forbes, U.S. News & World Report, The Huffington Post, Reader’s Digest, Univision and The Chicago Tribune. She has also appeared on ABC and Sirius XM.

Reducing The Stress of Going Over An Employee’s Head

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It’s happened to all of us.  We treat our patients, clients and family caregivers as fairly as possible.  Then they complain to our boss or worse yet, our boss’s boss.  Suddenly someone we report to has made an exception for the patient and we feel disrespected and confused.

No, the patient doesn’t have to pay that bill.  Yes, there can be eight family members in the hospital room when there’s supposed to be no more than two.  A boundary that the organization set—and an employee enforced–has been overturned.

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Blending Multiple Generations At The Office

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Since mandatory retirement has long been abolished in most industries, we are living in a time where there are multiple generations of employees working together. Healthy seasoned octogenarians working alongside college interns and every age group in between can make for a particularly generationally diverse workforce. This
age diversity in the workplace presents challenges in areas of communication, expectations, work ethic and abilities and strengths.

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