Enjoying Great Food, Endless Waterfront Views & Education On Kent Island! – By Jennifer L. FitzPatrick, MSW, LCSW-C, CSP

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I love living on Kent Island!  The air just feels lighter on this side of the Bay Bridge!  Since there are rarely conferences and opportunities for continuing education in Queen Anne’s County, Maryland, I decided it would be fun to offer some programs for health, mental health and financial professionals close to home this year.

This week launches Jenerations Health Education’s first full day of 2019 CE education for professionals (Thursday, April 18) at the Holiday Inn Express in Grasonville.  We will follow that up with two more events on Thursday, June 20.  Then this fall we’ll wrap up the series with two more Thursday sessions, on September 19 and October 17.

For those visiting from the Lower Shore, the “other” side of the Bridge or from out of state, here is a list of my favorite restaurants and hangouts for lunchtime on our event days.  There are also suggestions for breakfast, dinner, and live entertainment if you are spending the night!

Walkable From Holiday Inn Express On A Nice Day (Or A Very Quick Drive):

Annie’s https://www.annies.biz/  Our sponsor Compass Regional Hospice has their gala here each year and they do a phenomenal job!  Delicious seafood, steak, sandwiches and huge fresh salads.  My husband Sean and I especially love the French dip (mushrooms instead of onions), burgers and the Cobb Salad.

Red Eye’s Dock Bar  https://redeyedockbar.com/  Great music on the water.  Terrific crab dip!  Please note: they don’t open until May 5.

Fisherman’s https://fishermansinn.com/ Awesome seafood.  Great sandwiches.  My favorite entree: Stuffed rockfish with baked potato.  We’ve never introduced the Gorgonzola Cheese Skins to someone who didn’t love them.

Jetty Dock Bar http://www.jettydockbar.com/  Beautiful water views, live music, good pub food.

Bridge’s https://www.bridgesrestaurant.net/ Spectacular water views and lovely outdoor seating.  Amazing pizzas.  The Seafood Club, The Rachel Sandwich and The Smash Burger rock!

Big Owl Dock Bar  https://thebigowl.com/  Gorgeous sunsets, live music.  Great Boardwalk fries.

Harris Crab House  https://harriscrabhouse.com/  I’m originally from Philly so I never got the hang of picking crabs.  But our friends love this place if that’s what you’re into.  But Sean and I are big fans of their enormous homemade Nutty Buddie icecream cones.

Quick Drive From Holiday Inn Express (in order from closest to hotel to furthest away):

Adam’s Grille http://www.adamsgrillekentisland.com/  Delicious barbeque—my favorite meal is chicken with baked sweet potato.  Sean and I love the brisket nachos too.

Bada Bean http://www.badabeanki.com/  If you want breakfast or a fancy coffee  before the morning events, this is a cozy spot.  Breakfast sandwiches and acai bowls.  They also have amazing lunch sandwiches and salads.

Carmine’s http://www.carminesnypizzakitchen.net/menu.html  Great place to get a quick slice of pizza.

Fields of Heather https://fieldsofheatherbakery.com/ Lovely little bakery where doughnuts, pastries and breakfast sandwiches are homemade.

Pour House Pub http://www.pourhousepubki.com/menu.html  Great staff and pub food.  If you are staying local in town the evening before our events, they have trivia on Wednesday nights.  Caesar salad, Pot Roast sandwich and Chicken & Waffles are our favorite items.

Café Sado  https://www.cafesado.com/ is a favorite of our friends who love sushi.  We aren’t big sushi eaters but the Thai food is quite good too.  The fried icecream is amazing.

Rustico  http://www.rusticoonline.com/  This is in “downtown” Stevensville.  If you go here for lunch, you also can check out a few local shops.  They typically have live music on Wednesday and Thursday evenings if you are staying in town for our events.  My favorite items include the Zuppa di Tortellini, Antipasto Misti and the Gigantic Meatball.

Restaurants at The Inn https://www.baybeachclub.com/the-inn .  A few years ago, a rustic but fancy hotel landed on Kent Island.  Along with it came two good restaurants.  One is Knoxie’s Table (upscale dinner) and the other is The Market (casual breakfast and lunch).  It is a beautiful property with a relaxing outdoor firepit area where you can eat food purchased from The Market.

Luke’s Grille http://www.lukesgrille.com/ Awesome pub food.  Great sandwiches, especially the chicken cordon bleu.

Well, there you have it—some great dining options for you to enjoy while you earn CE credits on Kent Island!  We are grateful to the sponsorship provided by Bright Star Senior Care, Compass Regional Hospice, Hearfields and Somerford Place of Annapolis.  Looking forward to seeing you soon and I hope you enjoy Kent Island as much as I do!

Jennifer L. FitzPatrick – MSW, LCSW-C, CSP
The founder of Jenerations Health Education, Inc., Jennifer FitzPatrick has over 20 years’ experience in healthcare and gerontology. The author of Cruising Through Caregiving: Reducing The Stress of Caring For Your Loved One, she is also a gerontology instructor at Johns Hopkins University. She helps you reduce stress and increase productivity, morale and revenue. Jennifer and Cruising Through Caregiving have been featured in Forbes, U.S. News & World Report, The Huffington Post, Reader’s Digest, Univision and The Chicago Tribune. She has also appeared on ABC and Sirius XM.

Working With Difficult Colleagues: The 4 R’s And Other Resources – By Jennifer L. FitzPatrick

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Last week I had the pleasure of presenting Complicated Colleagues and Maddening Managers: How to Cope and Collaborate with Provocative People at the Virginia Assisted Living Association’s Annual Conference. Working with persons who possess strong personality disorder traits is challenging but there are ways to get along with them while providing great service to your customers. You just have to apply the 4 R’s T that we discussed: Recognize, Restrict, Reduce & Release!

Many attendees from the conference–senior living executive directors and regional/corporate staff from senior living organizations–requested a reading list. All of these books offer insight on how to better collaborate with provocative colleagues in your workplace!

I hope you enjoy these resources. And if you think a presentation on Complicated Colleagues and Maddening Managers: How to Cope and Collaborate with Provocative People would help your workplace, don’t hesitate to reach out to us at Jenerations Health Education!

Borderline Personality Disorder Demystified (Friedel)
Borderline Personality Disorder: New Reasons For Hope (Mondimore)
Disarming The Narcissist (Behary)
DSM-5 (American Psychiatric Association)
Splitting (Kreger & Eddy)
The Gift of Fear (De Becker)
The Mirror Effect (Pinsky)
The Narcissist Next Door (Kluger)
The No Asshole Rule (Sutton)
The Wisdom of Psychopaths (Dutton)
5 Types of People Who Can Ruin Your Life (Eddy)

Jennifer L. FitzPatrick – MSW, LCSW-C, CSP
The founder of Jenerations Health Education, Inc., Jennifer FitzPatrick has over 20 years’ experience in healthcare and gerontology. The author of Cruising Through Caregiving: Reducing The Stress of Caring For Your Loved One, she is also a gerontology instructor at Johns Hopkins University. She helps you reduce stress and increase productivity, morale and revenue. Jennifer and Cruising Through Caregiving have been featured in Forbes, U.S. News & World Report, The Huffington Post, Reader’s Digest, Univision and The Chicago Tribune. She has also appeared on ABC and Sirius XM.

Assisted Living Week: How We Can Show Appreciation – By Jennifer L. FitzPatrick

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In celebration of Assisted Living Week, Jenerations Health Education, Inc. would like to formally thank all the very generous senior living communities who have sponsored our family caregiver and continuing education programs over the years. It’s been quite a privilege for our speakers to be welcomed into these buildings which house thousands of older residents all over the country.

How can we health, legal and financial professionals who participate in senior living-sponsored educational events show our appreciation this week? Here are 5 ideas:

1. Remember you are visiting a residents’ home. Attending an educational event in a senior living community is not the same as attending one in a conference center. The staff are always striving to make sure you have a comfortable experience but their priority always must be resident care. So if it takes a little time for the free coffee to be refilled, try to be patient!

2. Try to leave the restrooms and event space the way you found it. When a senior living community opens up its doors to professionals, an additional burden is placed on housekeeping and dining services staff. That said, if there is a major spill, be sure to alert staff immediately to reduce both visitor and resident fall risk.

3. Take a tour! Many of us need to run out the door after the event to get back to our busy patient and client schedules. But if you have some time try to join the staff for a quick tour. You never know if a client, patient or even your own family member would be a good candidate for their services someday.

4. Send a quick thank you e-mail to the staff member who invited you. You might mention that you appreciated the presentation topic or the delicious omelet station. But better yet mention something positive you observed or experienced that day. Did you watch a certified nursing assistant patiently assist a resident down the hall? Note the nursing assistant’s name and pass on the compliment! Everyone in healthcare hears so many complaints–make their day by sharing something you saw that was positive.

5. Leave a review on social media! Most senior living communities have a Facebook, Linkedin or Instagram page. Mention your positive experience and include a photo of you enjoying their special event (just be cautious about featuring residents in a photo unless you have explicit permission from the resident and/or his/her power of attorney).

Jennifer L. FitzPatrick – MSW, LCSW-C, CSP
The founder of Jenerations Health Education, Inc., Jennifer FitzPatrick has over 20 years’ experience in healthcare and gerontology. The author of Cruising Through Caregiving: Reducing The Stress of Caring For Your Loved One, she is also a gerontology instructor at Johns Hopkins University. She helps you reduce stress and increase productivity, morale and revenue. Jennifer and Cruising Through Caregiving have been featured in Forbes, U.S. News & World Report, The Huffington Post, Reader’s Digest, Univision and The Chicago Tribune. She has also appeared on ABC and Sirius XM.

Three Reasons You Aren’t Building Momentum With Your Senior Living Marketing Events – By Jennifer L. FitzPatrick

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Savvy senior living sales and marketing teams have long counted on events to help build their pipeline. Inquiry events build and further relationships with prospective residents and their family members. Continuing education and other networking events allow you to do the same with professional referral sources. But if you are struggling to build momentum with your senior living marketing events, maybe you are making one of these three mistakes:

  1. You aren’t planning far enough ahead. Even you are able to secure a quality speaker with minimal notice, you want to advertise at least a month ahead of time. Unless you already have a following of “regulars” who are on the lookout for your event information, it’s likely to be a tiny audience if your lead time is short.
  2. You assume prospective guests only need to hear about your event once. You know how fast-paced the world is. Don’t assume that one mailer will get the attention of your perfect audience. You want your ideal attendee to get sick of hearing about your event! Do e-blasts. Drop off flyers where your prospective guests congregate. Advertise in newsletters, newspapers as well as on social media. Ask non-competing industry partners to share with their networks. Make sure your guest speaker is engaged in this process as well.
  3. You aren’t ready when they show up. If the room in which your event is to be held is still being set up, your guests notice. They also notice if there isn’t someone from your community on hand to greet them when they arrive. If food is to be served after your speaker presents that’s fine– but at minimum beverage service (coffee, iced tea, water, etc.) should be available when guests arrive. A good rule of thumb is to have your room and refreshments ready at least 30 minutes before start time. And make sure you (or somebody) from your community is able to say hello to those early birds.

If you plan ahead, market the heck out of your event and are bright-eyed and organized when your senior living event guests arrive, you will be on your way to building your senior living event momentum!

Jennifer L. FitzPatrick – MSW, LCSW-C, CSP
The founder of Jenerations Health Education, Inc., Jennifer FitzPatrick has over 20 years’ experience in healthcare and gerontology. The author of Cruising Through Caregiving: Reducing The Stress of Caring For Your Loved One, she is also a gerontology instructor at Johns Hopkins University and an Education Consultant to the Alzheimer’s Association. She helps you reduce stress and increase productivity, morale and revenue. Jennifer and Cruising Through Caregiving have been featured in Forbes, U.S. News & World Report, The Huffington Post, Reader’s Digest, Univision and The Chicago Tribune. She has also appeared on ABC and Sirius XM.

One Simple Habit That Takes Your Professional Senior Living Marketing Event To The Next Level – By Jennifer L. FitzPatrick

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Most senior living communities host events so professional referral sources will visit.  This allows your community to be top of mind if that case manager, social worker, physical therapist, attorney or financial planner ever needs to refer a client or patient.

Successful senior living sales professionals know what it takes to make the professional marketing event a success.  Choose a great speaker.  Select an interesting topic.  Provide continuing education credits.  Many sales and marketing professionals even go the extra mile by providing a fabulous meal to accompany the presentation.  But where do many senior living sales professionals fall short?  They leave the room once the speaker is introduced.

Senior living sales professionals spend their marketing budget, time and energy building up this event to better connect with referral sources.  Why on earth would they leave once the real return on investment is about to begin?

Many times the senior living salesperson has a tour with a family scheduled during the event time.  Maybe the salesperson wants to catch up on paperwork in his or her office.  Or perhaps the operations staff has once again pulled them in to dealing with non-sales related tasks.

Do yourself a favor.  Make a commitment to staying for the entire professional educational event.  When the professional referral sources comment and ask questions during the educational event, that is when you learn about their problems.  And how you might be able to help solve them.

Every sales training instructs salespeople to ask about “challenges”, “problems”, and “what keeps you up at night?”  But since everyone is so busy these days, are you always able to go deep with case managers, attorneys, social workers, and financial planners who may send clients and patients your way?  Sitting in on a professional education event is the most efficient way to hear what “keeps them up at night.”

For example, during a recent continuing education presentation I provided at a senior living community, a physical therapist lamented about how taxing it was when families just don’t understand their loved one’s Alzheimer’s disease diagnosis.  This was a great opportunity for the salesperson to provide information to that therapist about the community’s upcoming family educational events or the support groups offered in their building.  Sadly the salesperson was not in the room to hear these concerns.  Sure, these flyers were sitting out on a table.  But it’s not the same as the salesperson approaching that physical therapist, acknowledging her concerns and offering possible solutions personally.

Stay for the professional educational events in your community.  It’s time well spent.

Jennifer L. FitzPatrick – MSW, LCSW-C, CSP

The founder of Jenerations Health Education, Inc., Jennifer FitzPatrick has over 20 years’ experience in healthcare and gerontology. The author of Cruising Through Caregiving: Reducing The Stress of Caring For Your Loved One, she is also a gerontology instructor at Johns Hopkins University and an Education Consultant to the Alzheimer’s Association. She helps you reduce stress and increase productivity, morale and revenue. Jennifer and Cruising Through Caregiving have been featured in Forbes, U.S. News & World Report, The Huffington Post, Reader’s Digest, Univision and The Chicago Tribune. She has also appeared on ABC and Sirius XM.