Do you want your healthcare organization and professionals to grow?  Do you want less stressed-out staff, patients and caregivers? Do you want less drama and better communication in your healthcare workplace?

If so, Jennifer’s dynamic programs may be a great fit for your meeting. See just a few sample offerings below—contact us at 443-416-7710 or [email protected] so we can discuss your needs!

Navigating Communication With Different Generations: Reducing Drama and Conflict In Healthcare

Today’s healthcare workplace is comprised of colleagues, vendors and customers from up to five different adult generations. Much like gender, socioeconomics and race, our generational affiliation strongly influences how we think, communicate and lead. In order for Traditionalists and Baby Boomers to collaborate more effectively with Generations X, Y and Z, everyone has to tweak their instinctive communication approach. This program will help improve morale and productivity, while reducing misunderstandings and resentment in healthcare workplace communication.

Learning outcomes:
  • Better clinical outcomes for patients and clients
  • Reduced drama, misunderstandings and conflict in the healthcare workplace
  • Increased productivity and profitability
Possible Formats

45-90 minute keynote
90 minute to 3 hour interactive workshop

This program is perfect for:
  • Healthcare executives wanting to improve productivity, profits and morale
  • Healthcare managers of age diverse teams
  • Younger healthcare managers leading older teams
  • Older healthcare managers leading younger teams

Complicated Colleagues & Maddening Managers: How To Cope & Collaborate With Provocative People

Today’s Approximately 15% of all people have a personality disorder (DSM-5). These frequently
undiagnosed conditions impair a person’s ability to reason and relate effectively with others.
Working with someone who is overly dramatic, has difficulty respecting boundaries or needs
excessive attention is not only exhausting but prevents healthcare organizations from reaching
their goals. This program will unlock the secrets to understanding and collaborating with
managers, subordinates and colleagues who have provocative personalities.

Learning outcomes:
  • Decreased staff turnover
  • Improved collaboration and communication in the healthcare workplace
  • Reduced drama and misunderstandings
Possible Formats

45-90 minute keynote
90 minute to 3 hour interactive workshop

This program is perfect for:
  • Healthcare providers treating adult patients and clients of different age groups
  • Healthcare providers communicating with patient and clients’ caregivers of different age groups
  • Healthcare leaders who want to improve patient satisfaction and clinical outcome while reducing complaints

Creating A Caregiver-Inclusive Culture

Engaging the patient’s caregiver has the potential to increase patient satisfaction, reduce errors and improve your job satisfaction. So why is this integral person so often overlooked? This interactive session will help you understand five secrets of the caregiver experience so you can experience increased productivity and better clinical outcomes.

Learning outcomes:
  • Increased patient satisfaction
  • Reduced errors
  • Healthcare professionals save time and energy
  • Increased productivity and profitability
Possible Formats

45-90 minute keynote
90 minute to 3 hour interactive workshop

This program is perfect for:
  • Executives who want to demonstrate a commitment to the their State’s new or pending CARE Act
  • Managers who want to better patient satisfaction surveys
  • Healthcare professionals who want to engage patient caregivers in treatment

For Meeting Planners

Download Jennifer’s Promo Photos
Download Jennifer’s bio (Word Doc)
Download Jennifer’s speaker one sheet (PDF)
Download the entire media kit as a .zip file (photos, bio, and one-sheet)


If you have any questions about which presentation would be a best fit for your organization, please call 443-416-7710 or email us or fill out our contact form


"Jennifer FitzPatrick is a true partner who helps us exceed our marketing goals. Her engaging presentations are customized based on each community's unique challenges and the needs of each audience. We appreciate Jennifer's positive mindset, flexibility and solution-oriented approach to working with Erickson Living."

Christy Dennis, Strategic Marketing Director, Erickson Living

"Jennifer led a program for a room full of stressed-out caregivers working full-time jobs. She clearly understood the challenges they faced and offered concrete suggestions to reduce their stress. I wish all caregivers had the opportunity to be recognized and helped the way our audience was."

-Barbara Fowler, PhD, Lifespan Services Manager, Johns Hopkins University Office of Work, Life and Engagement

"Jennifer helped our members better understand characteristics of different generations and how that impacts communication. This program helped us identify areas where our firms could improve/enhance service to clients and family caregivers of different generations."

- Julia Price, JD, Conference Coordinator, Life Care Law Firms Planning Association (LCPLFA