How To Customize Service To Different Generations Without Making Assumptions – By Jennifer L. FitzPatrick

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Recently I was in a department store waiting in a long line.  Normally I amuse myself by checking social media when I am stuck in a long line. But not this time.  I had the opportunity to witness a really powerful example of how to serve generations the way they want to be served.  Click here to check out the story of how the salesperson I observed was generationally sensitive to a customer without stereotyping.

For video, click here.

Jennifer L. FitzPatrick – MSW, LCSW-C, CSP
The founder of Jenerations Health Education, Inc., Jennifer FitzPatrick has over 20 years’ experience in healthcare and gerontology. The author of Cruising Through Caregiving: Reducing The Stress of Caring For Your Loved One, she is also a gerontology instructor at Johns Hopkins University and an Education Consultant to the Alzheimer’s Association. She helps you reduce stress and increase productivity, morale and revenue. Jennifer and Cruising Through Caregiving have been featured in Forbes, U.S. News & World Report, The Huffington Post, Reader’s Digest, Univision and The Chicago Tribune. She has also appeared on ABC and Sirius XM.

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