Should Healthcare Customers Be Expected To Regulate Their Emotions When We Are Burned Out?
Sep 20, 2023
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Recently I went to get a rental car at a company where I am part of a loyalty program. One of the reasons I like this company so much is because I can get right off the plane and jump right into the car without talking to anyone or having to complete any paperwork.
At this particular airport, it...
Is Your Organization Waiting for Everything to Go Back To Normal?
Sep 06, 2023
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Several colleagues recently became upset when I suggested that paying a little better, offering more flexibility for employees, and attempting new ways to engage their clients, patients and referral sources could be the answer to their staffing occupancy and customer servicewoes.
One of the most...
Happier Employees and Residents: Less Stress for You
Aug 03, 2023
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As a senior living executive, it’s likely that one or more of these questions stress you out on a daily basis:
- Do I have enough quality staff to care for my residents?
- How is my occupancy?
- What can my team do to reduce resident and family complaints?
Senior living residents and their...
