My most requested keynote title for healthcare conferences is called Navigating Communication With Different Generations: Reducing Drama And Conflict In Healthcare. Why? I believe it’s because many of us still haven’t bought into the concept that generational affiliation is just another way we are diverse. Does generational affiliation define anyone? No! But it does influence how we think and communicate. This goes for patients, caregivers and colleagues in the healthcare workplace.
Another reason healthcare professionals are hungry for this discussion is because a large percentage are reporting that they themselves or others in their organization are experiencing ageism or reverse ageism. Each time I provide this keynote, I poll the audience ahead of time. I have not encountered an audience where this was not an issue. If healthcare professionals feel ageism and reverse ageism from colleagues and managers, I can’t imagine that this doesn’t also impact our patients and their caregivers.
If you want to reduce drama and conflict in your healthcare workplace while providing better service to patients and clients, consider the acronym AGE. Accept that generational diversity is part of what makes all of us unique. Get real about your biases. Many of us have bias against another generation. Try to work through it and understand it. If you stereotype a generation, educate yourself about the facts. Finally, Expect commonalities among persons who are Traditionalists, Baby Boomers, Gen X, Millennials and Gen Z. Just know that generation doesn’t totally define them.
If your organization could benefit from a deeper dive into this topic, check out this page: http://jenerationshealth.com/keynotes/
Jennifer L. FitzPatrick – MSW, LCSW-C, CSP
The founder of Jenerations Health Education, Inc., Jennifer FitzPatrick has over 20 years’ experience in healthcare and gerontology. The author of Cruising Through Caregiving: Reducing The Stress of Caring For Your Loved One, she is also a gerontology instructor at Johns Hopkins University and an Education Consultant to the Alzheimer’s Association. She helps you reduce stress and increase productivity, morale and revenue. Jennifer and Cruising Through Caregiving have been featured in Forbes, U.S. News & World Report, The Huffington Post, Reader’s Digest, Univision and The Chicago Tribune. She has also appeared on ABC and Sirius XM.