- Think beyond HIPPA and confidentiality. While medical staff training always includes HIPPA and confidentiality information, it is never emphasized enough. Confidentiality rules are broken every day in every healthcare and medical practice settings. But beyond emphasizing basic HIPPA/confidentiality, help staff understand that talking about a case without using a name is often a violation. Particularly in small communities, often others will be able to figure out who you are talking about if they know where you work.
- Be cautious about social media. It’s never OK to vent about your boss, job or your patients on social media…even if you don’t use their names.
- Be sensitive to age diversity. Communicate with patients and their caregivers the way they like to be communicated with. There are 5 adult generations currently working in healthcare. Clinical outcomes will be improved when you cater to the way a patient likes to communicate (e.g. a phone call rather than an e-mail for an 80-year old Traditionalist). On the other hand, Millennials and Generation Z don’t always answer a phone call. Try to communicate with patients and their caregivers the way they want to be communicated with while always being mindful of HIPPA and confidentiality.
Jennifer L. FitzPatrick – MSW, LCSW-C, CSP
The founder of Jenerations Health Education, Inc., Jennifer FitzPatrick has over 20 years’ experience in healthcare and gerontology. The author of Cruising Through Caregiving: Reducing The Stress of Caring For Your Loved One, she is also a gerontology instructor at Johns Hopkins University and an Education Consultant to the Alzheimer’s Association. She helps you reduce stress and increase productivity, morale and revenue. Jennifer and Cruising Through Caregiving have been featured in Forbes, U.S. News & World Report, The Huffington Post, Reader’s Digest, Univision and The Chicago Tribune. She has also appeared on ABC and Sirius XM.