Does The Patient Want To Be Featured On Social Media? – By Jennifer L. FitzPatrick

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Have you observed the latest trend on social media?  It’s not a new meme or hashtag.  It’s the phenomenon of people posting about loved ones who are ill or even dying.  I certainly understand why it’s happening.  It probably seems like the easiest way to keep everyone in your friends and family network in the loop.  But have those who post considered whether or not the patient wants to be featured on social media?

In the last six months I have observed the following:

  1. Selfies of family members at a hospice patient’s bedside posing with a person who appears to be sleeping or at least half-asleep.
  2. Videos of patients who have dementia, are recovering from strokes, and/or doing rehab exercises.
  3. Lengthy, personal updates about a patient’s health that are several paragraphs long.  Some of these posts include detailed information on diagnosis, medications, surgeries, and prognosis.  Many of these updates feature graphic descriptions of symptoms the patient is experiencing.

Perhaps these patients are well aware that their health progress will be featured on social media.  Or maybe the family members believe there is implied consent for posting.  After all, Millennial and Generation Z patients may very well assume that such photos or videos of themselves will be uploaded straight to Facebook, Instagram, Twitter or even Snapchat.  But the vast majority of photographs and videos I am seeing in hospital or nursing home settings are of Baby Boomers and Traditionalist who may not realize their health status is being shared.

What can we do?

Family member & friends:  If you want to post about a sick or dying loved one, ask if he or she is okay with it.  While many family members will understand if you send out an e-mail or update a private page like www.lotsahelpinghands.org so close relatives are in the know, many may object to broad-based updates to all of your extensive network of contacts (and their contacts, depending on your privacy settings).

Also, consider the last time you took a sick day.  Would you welcome the prospect of someone posting a picture or video of you?

Healthcare professionals:  If you observe this behavior, remind family caregivers that they should seek the loved one’s permission before sharing.  Talk to them about HIPPA, confidentiality, as well as respecting the dignity of their loved ones.  Suggest that they consider more private ways to share information such as www.lotsofhelpinghands.org.

Jennifer L. FitzPatrick – MSW, LCSW-C, CSP
The founder of Jenerations Health Education, Inc., Jennifer FitzPatrick has over 20 years’ experience in healthcare and gerontology. The author of Cruising Through Caregiving: Reducing The Stress of Caring For Your Loved One, she is also a gerontology instructor at Johns Hopkins University and an Education Consultant to the Alzheimer’s Association. She helps you reduce stress and increase productivity, morale and revenue. Jennifer and Cruising Through Caregiving have been featured in Forbes, U.S. News & World Report, The Huffington Post, Reader’s Digest, Univision and The Chicago Tribune. She has also appeared on ABC and Sirius XM.

Why You Need to Buy Into the Age Diversity Movement – By Jennifer L. FitzPatrick

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My most requested keynote title for healthcare conferences is called Navigating Communication With Different Generations: Reducing Drama And Conflict In Healthcare.  Why?  I believe it’s because many of us still haven’t bought into the concept that generational affiliation is just another way we are diverse.  Does generational affiliation define anyone?  No!  But it does influence how we think and communicate.  This goes for patients, caregivers and colleagues in the healthcare workplace.

Another reason healthcare professionals are hungry for this discussion is because a large percentage are reporting that they themselves or others in their organization are experiencing ageism or reverse ageism.  Each time I provide this keynote, I poll the audience ahead of time.  I have not encountered an audience where this was not an issue.  If healthcare professionals feel ageism and reverse ageism from colleagues and managers, I can’t imagine that this doesn’t also impact our patients and their caregivers.

If you want to reduce drama and conflict in your healthcare workplace while providing better service to patients and clients, consider the acronym AGE.  Accept that generational diversity is part of what makes all of us unique.  Get real about your biases.  Many of us have bias against another generation.  Try to work through it and understand it.  If you stereotype a generation, educate yourself about the facts.  Finally, Expect commonalities among persons who are Traditionalists, Baby Boomers, Gen X, Millennials and Gen Z.  Just know that generation doesn’t totally define them.

If your organization could benefit from a deeper dive into this topic, check out this page:  http://jenerationshealth.com/keynotes/

Jennifer L. FitzPatrick – MSW, LCSW-C, CSP
The founder of Jenerations Health Education, Inc., Jennifer FitzPatrick has over 20 years’ experience in healthcare and gerontology. The author of Cruising Through Caregiving: Reducing The Stress of Caring For Your Loved One, she is also a gerontology instructor at Johns Hopkins University and an Education Consultant to the Alzheimer’s Association. She helps you reduce stress and increase productivity, morale and revenue. Jennifer and Cruising Through Caregiving have been featured in Forbes, U.S. News & World Report, The Huffington Post, Reader’s Digest, Univision and The Chicago Tribune. She has also appeared on ABC and Sirius XM.

 

 

Is Reverse Ageism A Problem In Your Workplace? By Jennifer L. FitzPatrick

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You wouldn’t dream of making racist or sexist remarks in the workplace, right?  So why do some workplaces tolerate ageist comments? Older adults are no strangers to this phenomenon but reverse ageism is now impacting younger employees in the workplace.  Check out Jen’s new video on how to handle reverse ageism in the workplace:

https://www.youtube.com/watch?v=MMMZ62S7Kc4&t=143s

 

Jennifer L. FitzPatrick – MSW, LCSW-C, CSP
The founder of Jenerations Health Education, Inc., Jennifer FitzPatrick has over 20 years’ experience in healthcare and gerontology. The author of Cruising Through Caregiving: Reducing The Stress of Caring For Your Loved One, she is also a gerontology instructor at Johns Hopkins University and an Education Consultant to the Alzheimer’s Association. She helps you reduce stress and increase productivity, morale and revenue. Jennifer and Cruising Through Caregiving have been featured in Forbes, U.S. News & World Report, The Huffington Post, Reader’s Digest, Univision and The Chicago Tribune. She has also appeared on ABC and Sirius XM.

Three Tips Healthcare Leaders Should Emphasize Daily To Employees Of All Generations – By Jennifer L. FitzPatrick

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  1. Think beyond HIPPA and confidentiality.  While medical staff training always includes HIPPA and confidentiality information, it is never emphasized enough.  Confidentiality rules are broken every day in every healthcare and medical practice settings.  But beyond emphasizing basic HIPPA/confidentiality, help staff understand that talking about a case without using a name is often a violation.  Particularly in small communities, often others will be able to figure out who you are talking about if they know where you work.
  2. Be cautious about social media.  It’s never OK to vent about your boss, job or your patients on social media…even if you don’t use their names.
  3. Be sensitive to age diversity.  Communicate with patients and their caregivers the way they like to be communicated with.  There are 5 adult generations currently working in healthcare.  Clinical outcomes will be improved when you cater to the way a patient likes to communicate (e.g. a phone call rather than an e-mail for an 80-year old Traditionalist).  On the other hand, Millennials and Generation Z don’t always answer a phone call.  Try to communicate with patients and their caregivers the way they want to be communicated with while always being mindful of HIPPA and confidentiality.

 

Jennifer L. FitzPatrick – MSW, LCSW-C, CSP
The founder of Jenerations Health Education, Inc., Jennifer FitzPatrick has over 20 years’ experience in healthcare and gerontology. The author of Cruising Through Caregiving: Reducing The Stress of Caring For Your Loved One, she is also a gerontology instructor at Johns Hopkins University and an Education Consultant to the Alzheimer’s Association. She helps you reduce stress and increase productivity, morale and revenue. Jennifer and Cruising Through Caregiving have been featured in Forbes, U.S. News & World Report, The Huffington Post, Reader’s Digest, Univision and The Chicago Tribune. She has also appeared on ABC and Sirius XM.

Are You Generationally Sensitive To The Senior Living Buyer? – By Jennifer L. FitzPatrick

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The generation in which we are raised impacts how we see the world, communicate and make purchasing decisions. For a very long time, senior living marketing and sales staff have focused their efforts on impressing our oldest generations: the Traditionalists and Baby Boomers.

As a senior living marketing or salesperson, are you aware that more Millennials are caregiving than ever before?  AARP reports that about 25% of all caregivers are currently of the Millennial generation.  What have you done to gain better insight into the minds of these younger adult child shoppers of senior living? The features and benefits that appeal to Baby Boomers and their parents may be perceived very differently by Generation X and Millennials.

What values are common for Generation X and Millennials? What is most important to them?  What are their expectations? With the changing senior living landscape, understanding how to shift strategies when working with buyers of different age groups is essential.   How are you keeping current?  Jenerations can help you better understand senior living shoppers of different generations; please click here for more information: http://jenerationshealth.com/keynotes/

 

Jennifer L. FitzPatrick – MSW, LCSW-C, CSP
The founder of Jenerations Health Education, Inc., Jennifer FitzPatrick has over 20 years’ experience in healthcare and gerontology. The author of Cruising Through Caregiving: Reducing The Stress of Caring For Your Loved One, she is also a gerontology instructor at Johns Hopkins University and an Education Consultant to the Alzheimer’s Association. She helps you reduce stress and increase productivity, morale and revenue. Jennifer and Cruising Through Caregiving have been featured in Forbes, U.S. News & World Report, The Huffington Post, Reader’s Digest, Univision and The Chicago Tribune. She has also appeared on ABC and Sirius XM.