One Simple Habit That Takes Your Professional Senior Living Marketing Event To The Next Level – By Jennifer L. FitzPatrick

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Most senior living communities host events so professional referral sources will visit.  This allows your community to be top of mind if that case manager, social worker, physical therapist, attorney or financial planner ever needs to refer a client or patient.

Successful senior living sales professionals know what it takes to make the professional marketing event a success.  Choose a great speaker.  Select an interesting topic.  Provide continuing education credits.  Many sales and marketing professionals even go the extra mile by providing a fabulous meal to accompany the presentation.  But where do many senior living sales professionals fall short?  They leave the room once the speaker is introduced.

Senior living sales professionals spend their marketing budget, time and energy building up this event to better connect with referral sources.  Why on earth would they leave once the real return on investment is about to begin?

Many times the senior living salesperson has a tour with a family scheduled during the event time.  Maybe the salesperson wants to catch up on paperwork in his or her office.  Or perhaps the operations staff has once again pulled them in to dealing with non-sales related tasks.

Do yourself a favor.  Make a commitment to staying for the entire professional educational event.  When the professional referral sources comment and ask questions during the educational event, that is when you learn about their problems.  And how you might be able to help solve them.

Every sales training instructs salespeople to ask about “challenges”, “problems”, and “what keeps you up at night?”  But since everyone is so busy these days, are you always able to go deep with case managers, attorneys, social workers, and financial planners who may send clients and patients your way?  Sitting in on a professional education event is the most efficient way to hear what “keeps them up at night.”

For example, during a recent continuing education presentation I provided at a senior living community, a physical therapist lamented about how taxing it was when families just don’t understand their loved one’s Alzheimer’s disease diagnosis.  This was a great opportunity for the salesperson to provide information to that therapist about the community’s upcoming family educational events or the support groups offered in their building.  Sadly the salesperson was not in the room to hear these concerns.  Sure, these flyers were sitting out on a table.  But it’s not the same as the salesperson approaching that physical therapist, acknowledging her concerns and offering possible solutions personally.

Stay for the professional educational events in your community.  It’s time well spent.

Jennifer L. FitzPatrick – MSW, LCSW-C, CSP

The founder of Jenerations Health Education, Inc., Jennifer FitzPatrick has over 20 years’ experience in healthcare and gerontology. The author of Cruising Through Caregiving: Reducing The Stress of Caring For Your Loved One, she is also a gerontology instructor at Johns Hopkins University and an Education Consultant to the Alzheimer’s Association. She helps you reduce stress and increase productivity, morale and revenue. Jennifer and Cruising Through Caregiving have been featured in Forbes, U.S. News & World Report, The Huffington Post, Reader’s Digest, Univision and The Chicago Tribune. She has also appeared on ABC and Sirius XM.

 

3 Remarks You Want To Hear During Your Next Inquiry Marketing Event – By Jennifer L. FitzPatrick

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Do you host educational events for prospective residents and caregivers as part of your marketing plan?  If so, do you hang out for the actual educational presentation?  If you don’t, you are missing a wonderful opportunity to better understand the needs and desires of your prospective residents and the loved ones who help them make decisions.

In my experience, marketing and sales staff tend to focus on making sure their building looks great, the refreshments are plentiful, and that tours are offered after the speaker wraps up.  While all of this is important, the marketer’s presence during the program may be just as crucial.  Here are three comments recently stated during interactive presentations I’ve given at senior living communities for prospective residents and their adult children:

“I don’t do anything but go to work and take care of my father.  I am so tired and mad at my siblings who do nothing.”

“I’m ready to move.  But my wife said she won’t move so how do I convince her to visit senior living options?”

“I have had a headache almost every day for the last six weeks since my Aunt Sue has been in and out of the hospital.”

Why might a salesperson at a senior living community want to hear these remarks firsthand?  The prospective residents and family members are informally sharing either 1) objections that you need to know exist or 2) that your community may be the solution to the problem they have already articulated!

Don’t you want to be able to follow up with the attendee after the event to explore an objection highlighted during the event?  Wouldn’t it be great if you were able to naturally explain how your community might be the solution to the problem they’ve identified?  Consider this the next time you head back to your office to do paperwork after the speaker intro!

Stay tuned—next week I will be discussing how to get the most out of your events for professional referral sources.

Jennifer L. FitzPatrick – MSW, LCSW-C, CSP
The founder of Jenerations Health Education, Inc., Jennifer FitzPatrick has over 20 years’ experience in healthcare and gerontology. The author of Cruising Through Caregiving: Reducing The Stress of Caring For Your Loved One, she is also a gerontology instructor at Johns Hopkins University and an Education Consultant to the Alzheimer’s Association. She helps you reduce stress and increase productivity, morale and revenue. Jennifer and Cruising Through Caregiving have been featured in Forbes, U.S. News & World Report, The Huffington Post, Reader’s Digest, Univision and The Chicago Tribune. She has also appeared on ABC and Sirius XM.

Hosting Successful Senior Living Professional Events

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Educating professional referral sources about your senior care community’s services is essential to increasing business. Professionals working with seniors make referrals every day to clients, patients and family members seeking advice on services that would be a good match for their budgets and healthcare needs. Healthcare providers can’t refer to you unless they properly understand how their clients and patients can benefit from your offerings.

How do you ensure your organization is remembered when a healthcare provider has an appropriate patient or client who would be a great fit for what you offer? Hosting a professional event can be a fantastic way for your community to showcase its services and offerings so nurses, social workers, and other professionals can understand how you can help those they serve.

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