Three Ways To Enhance Leadership Communication In An Age-Diverse Workplace – By Jennifer L. FitzPatrick

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If you only read one business book this year, make it Dianna Booher’s Communicate Like A Leader.  If like most leaders you are concerned about better communicating with customers and staff of different age groups, here’s what’s in it for you:

  1. Communicate Like A Leader offers advice on why and how to stop “hoarding” information in the workplace. If you work with Millennials or Generation Z, this is crucial as these generations demand transparency.
  2. Younger workers typically dread meetings while many older workers seem to keep scheduling them.  Booher shares strategies for determining if a meeting is necessary and how to be sure you get return on investment for your team’s time.
  3. Most organizations need to include social media as part of a marketing and/or sales strategy.  Is your team using it strategically?  Everyone—including Millennials who many of us assume understand almost everything about social media– will benefit by considering this book’s ideas.

Communicate Like A Leader offers simple tips you can implement immediately to improve your communication as a leader, particularly in an intergenerational workplace.  Next week check out my blog on how Communicate Like A Leader can help working caregivers!

 

Jennifer L. FitzPatrick – MSW, LCSW-C, CSP
The founder of Jenerations Health Education, Inc., Jennifer FitzPatrick has over 20 years’ experience in healthcare and gerontology. The author of Cruising Through Caregiving: Reducing The Stress of Caring For Your Loved One, she is also a gerontology instructor at Johns Hopkins University and an Education Consultant to the Alzheimer’s Association. She helps you reduce stress and increase productivity, morale and revenue. Jennifer and Cruising Through Caregiving have been featured in Forbes, U.S. News & World Report, The Huffington Post, Reader’s Digest, Univision and The Chicago Tribune. She has also appeared on ABC and Sirius XM.

Three Tips Healthcare Leaders Should Emphasize Daily To Employees Of All Generations – By Jennifer L. FitzPatrick

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  1. Think beyond HIPPA and confidentiality.  While medical staff training always includes HIPPA and confidentiality information, it is never emphasized enough.  Confidentiality rules are broken every day in every healthcare and medical practice settings.  But beyond emphasizing basic HIPPA/confidentiality, help staff understand that talking about a case without using a name is often a violation.  Particularly in small communities, often others will be able to figure out who you are talking about if they know where you work.
  2. Be cautious about social media.  It’s never OK to vent about your boss, job or your patients on social media…even if you don’t use their names.
  3. Be sensitive to age diversity.  Communicate with patients and their caregivers the way they like to be communicated with.  There are 5 adult generations currently working in healthcare.  Clinical outcomes will be improved when you cater to the way a patient likes to communicate (e.g. a phone call rather than an e-mail for an 80-year old Traditionalist).  On the other hand, Millennials and Generation Z don’t always answer a phone call.  Try to communicate with patients and their caregivers the way they want to be communicated with while always being mindful of HIPPA and confidentiality.

 

Jennifer L. FitzPatrick – MSW, LCSW-C, CSP
The founder of Jenerations Health Education, Inc., Jennifer FitzPatrick has over 20 years’ experience in healthcare and gerontology. The author of Cruising Through Caregiving: Reducing The Stress of Caring For Your Loved One, she is also a gerontology instructor at Johns Hopkins University and an Education Consultant to the Alzheimer’s Association. She helps you reduce stress and increase productivity, morale and revenue. Jennifer and Cruising Through Caregiving have been featured in Forbes, U.S. News & World Report, The Huffington Post, Reader’s Digest, Univision and The Chicago Tribune. She has also appeared on ABC and Sirius XM.

Why We Need To Stop Thinking It’s OK To Bash Millennials – By Jennifer L. FitzPatrick

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Author Jennifer FitzPatrick and her husband Sean (Generation X) and Jen’s fabulous Millennial cousins and their Millennial significant others.

Can you imagine bashing someone of another race, religion or sexual orientation at work?  I sure hope not.  So why do some organizations sit by and allow their employees to bash persons based on their age?

Recently a team of Gen-Xers and Baby Boomers told me about a “problem employee” in their workplace.  They went on to describe this employee’s behavior as unprofessional, overly emotional, reactive, and self-centered.  When they offered examples to support these claims, I couldn’t help but agree that they certainly had a problem on their hands.  But I was floored when one member of this team said, “You know, he’s the typical Millennial.”  And then her boss nodded in agreement.

Huh?

The behavior the team described was certainly concerning.  Frankly, it sounded to me like the employee likely had traits consistent with an untreated personality disorder.  But typical of a Millennial?  No.

Millennials are simply a generation.  Sure, as a demographic they may seek work-life balance, telecommuting options and change jobs more frequently than other generations.  But they are most certainly not known to be destructive in the workplace.

If your organization is age-stereotyping—or worse, generation-bashing, what steps can you take today to be more inclusive?  Better understanding generations at work offers many benefits including increased productivity, profits and morale.

 

Jennifer L. FitzPatrick – MSW, LCSW-C, CSP
The founder of Jenerations Health Education, Inc., Jennifer FitzPatrick has over 20 years’ experience in healthcare and gerontology. The author of Cruising Through Caregiving: Reducing The Stress of Caring For Your Loved One, she is also a gerontology instructor at Johns Hopkins University and an Education Consultant to the Alzheimer’s Association. She helps you reduce stress and increase productivity, morale and revenue. Jennifer and Cruising Through Caregiving have been featured in Forbes, U.S. News & World Report, The Huffington Post, Reader’s Digest, Univision and The Chicago Tribune. She has also appeared on ABC and Sirius XM.

Reducing The Stress of Going Over An Employee’s Head

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It’s happened to all of us.  We treat our patients, clients and family caregivers as fairly as possible.  Then they complain to our boss or worse yet, our boss’s boss.  Suddenly someone we report to has made an exception for the patient and we feel disrespected and confused.

No, the patient doesn’t have to pay that bill.  Yes, there can be eight family members in the hospital room when there’s supposed to be no more than two.  A boundary that the organization set—and an employee enforced–has been overturned.

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Why You Need To Ask Everyone You Know For Help This Year

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bookcoverMy first book, Cruising Through Caregiving: Reducing The Stress of Caring For Your Loved One, was finally released almost three months ago. After years of writing this book and having it go through the critiques of three editors, it was finally being published. People congratulated me on writing a book and having it published, but they had no idea that for me, the really hard part was just beginning—I had to start asking for help.

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