Why You Need to Buy Into the Age Diversity Movement – By Jennifer L. FitzPatrick

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My most requested keynote title for healthcare conferences is called Navigating Communication With Different Generations: Reducing Drama And Conflict In Healthcare.  Why?  I believe it’s because many of us still haven’t bought into the concept that generational affiliation is just another way we are diverse.  Does generational affiliation define anyone?  No!  But it does influence how we think and communicate.  This goes for patients, caregivers and colleagues in the healthcare workplace.

Another reason healthcare professionals are hungry for this discussion is because a large percentage are reporting that they themselves or others in their organization are experiencing ageism or reverse ageism.  Each time I provide this keynote, I poll the audience ahead of time.  I have not encountered an audience where this was not an issue.  If healthcare professionals feel ageism and reverse ageism from colleagues and managers, I can’t imagine that this doesn’t also impact our patients and their caregivers.

If you want to reduce drama and conflict in your healthcare workplace while providing better service to patients and clients, consider the acronym AGE.  Accept that generational diversity is part of what makes all of us unique.  Get real about your biases.  Many of us have bias against another generation.  Try to work through it and understand it.  If you stereotype a generation, educate yourself about the facts.  Finally, Expect commonalities among persons who are Traditionalists, Baby Boomers, Gen X, Millennials and Gen Z.  Just know that generation doesn’t totally define them.

If your organization could benefit from a deeper dive into this topic, check out this page:  http://jenerationshealth.com/keynotes/

Jennifer L. FitzPatrick – MSW, LCSW-C, CSP
The founder of Jenerations Health Education, Inc., Jennifer FitzPatrick has over 20 years’ experience in healthcare and gerontology. The author of Cruising Through Caregiving: Reducing The Stress of Caring For Your Loved One, she is also a gerontology instructor at Johns Hopkins University and an Education Consultant to the Alzheimer’s Association. She helps you reduce stress and increase productivity, morale and revenue. Jennifer and Cruising Through Caregiving have been featured in Forbes, U.S. News & World Report, The Huffington Post, Reader’s Digest, Univision and The Chicago Tribune. She has also appeared on ABC and Sirius XM.

 

 

Do you want to better service outcomes? By Jennifer L. FitzPatrick

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Being generationally sensitive is key to improving customer satisfaction.  Check out some tips here:

https://www.youtube.com/watch?v=O1TOqXzhJv8&t=14s

 

Jennifer L. FitzPatrick – MSW, LCSW-C, CSP
The founder of Jenerations Health Education, Inc., Jennifer FitzPatrick has over 20 years’ experience in healthcare and gerontology. The author of Cruising Through Caregiving: Reducing The Stress of Caring For Your Loved One, she is also a gerontology instructor at Johns Hopkins University and an Education Consultant to the Alzheimer’s Association. She helps you reduce stress and increase productivity, morale and revenue. Jennifer and Cruising Through Caregiving have been featured in Forbes, U.S. News & World Report, The Huffington Post, Reader’s Digest, Univision and The Chicago Tribune. She has also appeared on ABC and Sirius XM.

Medication on My Mind: Tips For Remembering – By Jennifer L. FitzPatrick

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Missing or doubling up on medication can cause major problems for older persons, including unnecessary hospital visits.  If you are prescribed multiple medications or taking care of someone who is, remembering what drug to take when can be a real chore.  Here are 6 simple tips for making medication management less challenging:

1)      Set timers on your cell phone.

2)      If you are married or coupled up, make it a habit that both of you take medicines at the same time.

3)      Use the Lively Safety Watch which offers med reminders.

4)      Use an old-fashioned pill box with dividers for days and time of day.  While not fancy, it is very effective for people who take multiple meds.  Set up a time every week or two to focus on filling the sections with the appropriate medicine.  Be sure to not allow distractions like tv or texts when doing this.

5)      Consider using an old-fashioned paper and pencil tracking system.

6)      If an older adult is still struggling with medication management after trying a system, consider whether it’s time for hiring a home care aide or going to assisted living.  Often the inability to be medication-compliant is a red flag that more help is needed.

If you want more tips on how to more efficiently care for an older loved one, check out www.cruisingthroughcaregiving.com.

 

Jennifer L. FitzPatrick – MSW, LCSW-C, CSP
The founder of Jenerations Health Education, Inc., Jennifer FitzPatrick has over 20 years’ experience in healthcare and gerontology. The author of Cruising Through Caregiving: Reducing The Stress of Caring For Your Loved One, she is also a gerontology instructor at Johns Hopkins University and an Education Consultant to the Alzheimer’s Association. She helps you reduce stress and increase productivity, morale and revenue. Jennifer and Cruising Through Caregiving have been featured in Forbes, U.S. News & World Report, The Huffington Post, Reader’s Digest, Univision and The Chicago Tribune. She has also appeared on ABC and Sirius XM.

Is Reverse Ageism A Problem In Your Workplace? By Jennifer L. FitzPatrick

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You wouldn’t dream of making racist or sexist remarks in the workplace, right?  So why do some workplaces tolerate ageist comments? Older adults are no strangers to this phenomenon but reverse ageism is now impacting younger employees in the workplace.  Check out Jen’s new video on how to handle reverse ageism in the workplace:

https://www.youtube.com/watch?v=MMMZ62S7Kc4&t=143s

 

Jennifer L. FitzPatrick – MSW, LCSW-C, CSP
The founder of Jenerations Health Education, Inc., Jennifer FitzPatrick has over 20 years’ experience in healthcare and gerontology. The author of Cruising Through Caregiving: Reducing The Stress of Caring For Your Loved One, she is also a gerontology instructor at Johns Hopkins University and an Education Consultant to the Alzheimer’s Association. She helps you reduce stress and increase productivity, morale and revenue. Jennifer and Cruising Through Caregiving have been featured in Forbes, U.S. News & World Report, The Huffington Post, Reader’s Digest, Univision and The Chicago Tribune. She has also appeared on ABC and Sirius XM.

Three Ways To Enhance Leadership Communication In An Age-Diverse Workplace – By Jennifer L. FitzPatrick

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If you only read one business book this year, make it Dianna Booher’s Communicate Like A Leader.  If like most leaders you are concerned about better communicating with customers and staff of different age groups, here’s what’s in it for you:

  1. Communicate Like A Leader offers advice on why and how to stop “hoarding” information in the workplace. If you work with Millennials or Generation Z, this is crucial as these generations demand transparency.
  2. Younger workers typically dread meetings while many older workers seem to keep scheduling them.  Booher shares strategies for determining if a meeting is necessary and how to be sure you get return on investment for your team’s time.
  3. Most organizations need to include social media as part of a marketing and/or sales strategy.  Is your team using it strategically?  Everyone—including Millennials who many of us assume understand almost everything about social media– will benefit by considering this book’s ideas.

Communicate Like A Leader offers simple tips you can implement immediately to improve your communication as a leader, particularly in an intergenerational workplace.  Next week check out my blog on how Communicate Like A Leader can help working caregivers!

 

Jennifer L. FitzPatrick – MSW, LCSW-C, CSP
The founder of Jenerations Health Education, Inc., Jennifer FitzPatrick has over 20 years’ experience in healthcare and gerontology. The author of Cruising Through Caregiving: Reducing The Stress of Caring For Your Loved One, she is also a gerontology instructor at Johns Hopkins University and an Education Consultant to the Alzheimer’s Association. She helps you reduce stress and increase productivity, morale and revenue. Jennifer and Cruising Through Caregiving have been featured in Forbes, U.S. News & World Report, The Huffington Post, Reader’s Digest, Univision and The Chicago Tribune. She has also appeared on ABC and Sirius XM.