Three Ways To Enhance Leadership Communication In An Age-Diverse Workplace – By Jennifer L. FitzPatrick

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If you only read one business book this year, make it Dianna Booher’s Communicate Like A Leader.  If like most leaders you are concerned about better communicating with customers and staff of different age groups, here’s what’s in it for you:

  1. Communicate Like A Leader offers advice on why and how to stop “hoarding” information in the workplace. If you work with Millennials or Generation Z, this is crucial as these generations demand transparency.
  2. Younger workers typically dread meetings while many older workers seem to keep scheduling them.  Booher shares strategies for determining if a meeting is necessary and how to be sure you get return on investment for your team’s time.
  3. Most organizations need to include social media as part of a marketing and/or sales strategy.  Is your team using it strategically?  Everyone—including Millennials who many of us assume understand almost everything about social media– will benefit by considering this book’s ideas.

Communicate Like A Leader offers simple tips you can implement immediately to improve your communication as a leader, particularly in an intergenerational workplace.  Next week check out my blog on how Communicate Like A Leader can help working caregivers!

 

Jennifer L. FitzPatrick – MSW, LCSW-C, CSP
The founder of Jenerations Health Education, Inc., Jennifer FitzPatrick has over 20 years’ experience in healthcare and gerontology. The author of Cruising Through Caregiving: Reducing The Stress of Caring For Your Loved One, she is also a gerontology instructor at Johns Hopkins University and an Education Consultant to the Alzheimer’s Association. She helps you reduce stress and increase productivity, morale and revenue. Jennifer and Cruising Through Caregiving have been featured in Forbes, U.S. News & World Report, The Huffington Post, Reader’s Digest, Univision and The Chicago Tribune. She has also appeared on ABC and Sirius XM.

Three Tips Healthcare Leaders Should Emphasize Daily To Employees Of All Generations – By Jennifer L. FitzPatrick

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  1. Think beyond HIPPA and confidentiality.  While medical staff training always includes HIPPA and confidentiality information, it is never emphasized enough.  Confidentiality rules are broken every day in every healthcare and medical practice settings.  But beyond emphasizing basic HIPPA/confidentiality, help staff understand that talking about a case without using a name is often a violation.  Particularly in small communities, often others will be able to figure out who you are talking about if they know where you work.
  2. Be cautious about social media.  It’s never OK to vent about your boss, job or your patients on social media…even if you don’t use their names.
  3. Be sensitive to age diversity.  Communicate with patients and their caregivers the way they like to be communicated with.  There are 5 adult generations currently working in healthcare.  Clinical outcomes will be improved when you cater to the way a patient likes to communicate (e.g. a phone call rather than an e-mail for an 80-year old Traditionalist).  On the other hand, Millennials and Generation Z don’t always answer a phone call.  Try to communicate with patients and their caregivers the way they want to be communicated with while always being mindful of HIPPA and confidentiality.

 

Jennifer L. FitzPatrick – MSW, LCSW-C, CSP
The founder of Jenerations Health Education, Inc., Jennifer FitzPatrick has over 20 years’ experience in healthcare and gerontology. The author of Cruising Through Caregiving: Reducing The Stress of Caring For Your Loved One, she is also a gerontology instructor at Johns Hopkins University and an Education Consultant to the Alzheimer’s Association. She helps you reduce stress and increase productivity, morale and revenue. Jennifer and Cruising Through Caregiving have been featured in Forbes, U.S. News & World Report, The Huffington Post, Reader’s Digest, Univision and The Chicago Tribune. She has also appeared on ABC and Sirius XM.

Are You Generationally Sensitive To The Senior Living Buyer? – By Jennifer L. FitzPatrick

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The generation in which we are raised impacts how we see the world, communicate and make purchasing decisions. For a very long time, senior living marketing and sales staff have focused their efforts on impressing our oldest generations: the Traditionalists and Baby Boomers.

As a senior living marketing or salesperson, are you aware that more Millennials are caregiving than ever before?  AARP reports that about 25% of all caregivers are currently of the Millennial generation.  What have you done to gain better insight into the minds of these younger adult child shoppers of senior living? The features and benefits that appeal to Baby Boomers and their parents may be perceived very differently by Generation X and Millennials.

What values are common for Generation X and Millennials? What is most important to them?  What are their expectations? With the changing senior living landscape, understanding how to shift strategies when working with buyers of different age groups is essential.   How are you keeping current?  Jenerations can help you better understand senior living shoppers of different generations; please click here for more information: http://jenerationshealth.com/keynotes/

 

Jennifer L. FitzPatrick – MSW, LCSW-C, CSP
The founder of Jenerations Health Education, Inc., Jennifer FitzPatrick has over 20 years’ experience in healthcare and gerontology. The author of Cruising Through Caregiving: Reducing The Stress of Caring For Your Loved One, she is also a gerontology instructor at Johns Hopkins University and an Education Consultant to the Alzheimer’s Association. She helps you reduce stress and increase productivity, morale and revenue. Jennifer and Cruising Through Caregiving have been featured in Forbes, U.S. News & World Report, The Huffington Post, Reader’s Digest, Univision and The Chicago Tribune. She has also appeared on ABC and Sirius XM.

Eighty Never Looked So Good: 5 Ways George Takei Continues To Inspire – By Jennifer L. FitzPatrick

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Today, on George Takei’s 80th birthday, here are 5 ways the man best known for Star Trek and LGBT activism shows us that age is just a number:

1. Takei keeps intellectually active.  Not only does he still work but he recently taped his Broadway show Allegiance, bringing it to movie theaters, breaking a film screening record:  http://www.latimes.com/entertainment/arts/la-et-cm-george-takei-screening-breaks-records-20170106-story.html

2. He defies age stereotypes.  With over 10 million followers on Facebook, 2 million on Twitter and 1 million on Instagram, Takei demonstrates that social media is most certainly not only for the young.

3. The Howard Stern Show announcer believes in moderation.  Takei enjoys wine, meat and even the occasional Taco Bell meal.

4. The former Heroes star is physically active.  100 pushups and 50 sit-ups daily isn’t bad for a person of any age!  Plus, he talks openly about how he and husband Brad Altman are still intimate even as they get older (which most older adults can be if they want).

5. He’s got a positive outlook.  While Takei admits he has “bad feet” and some aches and pains, he is grateful for a healthy body.

So if you ever think you (or a colleague or family member) is just “too old,” consider George Takei.  Are you judging yourself, a coworker or a family member on only chronological age?  Activities, interests, work and habits say much more about people of all generations than the dates on their birth certificates.

 

Jennifer L. FitzPatrick – MSW, LCSW-C, CSP
The founder of Jenerations Health Education, Inc., Jennifer FitzPatrick has over 20 years’ experience in healthcare and gerontology. The author of Cruising Through Caregiving: Reducing The Stress of Caring For Your Loved One, she is also a gerontology instructor at Johns Hopkins University and an Education Consultant to the Alzheimer’s Association. She helps you reduce stress and increase productivity, morale and revenue. Jennifer and Cruising Through Caregiving have been featured in Forbes, U.S. News & World Report, The Huffington Post, Reader’s Digest, Univision and The Chicago Tribune. She has also appeared on ABC and Sirius XM.

Why Sensitivity to Diversity Needs to Include Generational Awareness – By Jennifer L. FitzPatrick

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Age diversity in today’s workplace is a reality that many of us find uncomfortable.

If you are a Baby Boomer, you may find yourself complaining about younger colleagues who insist on texting you when you prefer to talk the issue out.  If you are a Millennial you may be tired of the older generations at work underestimating you, their constant need to meet in person and their reluctance to embrace working from home.  We have more age diversity in the workplace than ever before. Lots of people in their seventies and even eighties (Traditionalists) are still employed; some because they enjoy their jobs while others can’t afford to retire quite yet.  But mostly we have a mix of Millennials, Generation X and Baby Boomers dominating the workforce.  Generation Y, the generation younger than Millennials, have just begun their careers.

People are often more comfortable relating to and working with those who are similar. But welcoming age diversity offers us access to different opinions, new problem-solving techniques and perspectives we may never before have considered.  Since most organizations also serve persons of different age groups, embracing age diversity in our colleagues will help us understand and meet the needs our customers, clients and patients better.

If you need help with understanding and embracing age diversity in your organization, check out Jennifer FitzPatrick’s workshop and keynote programs focused on generational awareness:  http://jenerationshealth.com/keynotes/.  We’d love to work with you!

 

Jennifer L. FitzPatrick – MSW, LCSW-C, CSP
The founder of Jenerations Health Education, Inc., Jennifer FitzPatrick has over 20 years’ experience in healthcare and gerontology. The author of Cruising Through Caregiving: Reducing The Stress of Caring For Your Loved One, she is also a gerontology instructor at Johns Hopkins University and an Education Consultant to the Alzheimer’s Association. She helps you reduce stress and increase productivity, morale and revenue. Jennifer and Cruising Through Caregiving have been featured in Forbes, U.S. News & World Report, The Huffington Post, Reader’s Digest, Univision and The Chicago Tribune. She has also appeared on ABC and Sirius XM.