Three Ways To Enhance Leadership Communication In An Age-Diverse Workplace – By Jennifer L. FitzPatrick

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If you only read one business book this year, make it Dianna Booher’s Communicate Like A Leader.  If like most leaders you are concerned about better communicating with customers and staff of different age groups, here’s what’s in it for you:

  1. Communicate Like A Leader offers advice on why and how to stop “hoarding” information in the workplace. If you work with Millennials or Generation Z, this is crucial as these generations demand transparency.
  2. Younger workers typically dread meetings while many older workers seem to keep scheduling them.  Booher shares strategies for determining if a meeting is necessary and how to be sure you get return on investment for your team’s time.
  3. Most organizations need to include social media as part of a marketing and/or sales strategy.  Is your team using it strategically?  Everyone—including Millennials who many of us assume understand almost everything about social media– will benefit by considering this book’s ideas.

Communicate Like A Leader offers simple tips you can implement immediately to improve your communication as a leader, particularly in an intergenerational workplace.  Next week check out my blog on how Communicate Like A Leader can help working caregivers!

 

Jennifer L. FitzPatrick – MSW, LCSW-C, CSP
The founder of Jenerations Health Education, Inc., Jennifer FitzPatrick has over 20 years’ experience in healthcare and gerontology. The author of Cruising Through Caregiving: Reducing The Stress of Caring For Your Loved One, she is also a gerontology instructor at Johns Hopkins University and an Education Consultant to the Alzheimer’s Association. She helps you reduce stress and increase productivity, morale and revenue. Jennifer and Cruising Through Caregiving have been featured in Forbes, U.S. News & World Report, The Huffington Post, Reader’s Digest, Univision and The Chicago Tribune. She has also appeared on ABC and Sirius XM.

Palliative Care: Time to Provide It in All Stages of Progressive Dementia – By Guest Blogger, Mary Fridley

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The Palliative Care movement was started to support people through cancer treatments and has evolved to help anyone living with difficult medical conditions. It is a collaboration of effort among patient, family, physician, and the health care network.

The National Hospice and Palliative Care Organization defines it as, “ Patient and family-centered care that optimizes quality of life by anticipating, preventing, and treating suffering. Palliative care throughout the continuum of illness involves addressing physical, intellectual, emotional, social, and spiritual needs and to facilitate patient autonomy, access to information and choice.”

Progressive dementia is the gradual deterioration of the brain that inevitably leads to death. As Nancy Reagan said, it is “the long goodbye”.

Caregivers are all too familiar with agonizing trips to the emergency department. A loved one has a sudden change in behavior, a call is placed to the primary care physician, and the recommendation is to take the patient to the hospital emergency department.

The hospital setting is frightening and confusing to normal folk but to the dementia impaired person it is a nightmare. The caregiver tries in vain to keep the patient calm and still. A sedative may be ordered that further compromises cognition. Hours later, a urinary tract infection is diagnosed and the patient is sent home with an antibiotic prescription. If palliative care were in place, a call to the physician would allow for evaluation and appropriate treatment at home where both patient and caregiver are comfortable.

Starting palliative care early in the disease allows for the anticipation, prevention, and treatment of all aspects of “suffering” throughout the stages. It allows for patient involved decision-making, family education, and access to resources and support services. Perhaps most importantly, it provides continuous evaluation of the ever-changing needs of both patient and family while reducing cost of care.

 

Mary C. Fridley, RN, BSN, BC
Mary is a member of the Jenerations speakers bureau. She is a Registered Nurse board certified in gerontology with more than 30 years experience in the geriatric health field. She has been a consultant to families, businesses, and care facilities and has an expertise in dementia care. Mary is a successful caregiver advice columnist and former consultant to the Anne Arundel County, MD, Department of Aging and Disabilities, and a caregiver support group facilitator for 17 years. Mary speaks extensively on subjects related to dementia, eldercare, successful aging, and caregiver issues.

Three Tips Healthcare Leaders Should Emphasize Daily To Employees Of All Generations – By Jennifer L. FitzPatrick

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  1. Think beyond HIPPA and confidentiality.  While medical staff training always includes HIPPA and confidentiality information, it is never emphasized enough.  Confidentiality rules are broken every day in every healthcare and medical practice settings.  But beyond emphasizing basic HIPPA/confidentiality, help staff understand that talking about a case without using a name is often a violation.  Particularly in small communities, often others will be able to figure out who you are talking about if they know where you work.
  2. Be cautious about social media.  It’s never OK to vent about your boss, job or your patients on social media…even if you don’t use their names.
  3. Be sensitive to age diversity.  Communicate with patients and their caregivers the way they like to be communicated with.  There are 5 adult generations currently working in healthcare.  Clinical outcomes will be improved when you cater to the way a patient likes to communicate (e.g. a phone call rather than an e-mail for an 80-year old Traditionalist).  On the other hand, Millennials and Generation Z don’t always answer a phone call.  Try to communicate with patients and their caregivers the way they want to be communicated with while always being mindful of HIPPA and confidentiality.

 

Jennifer L. FitzPatrick – MSW, LCSW-C, CSP
The founder of Jenerations Health Education, Inc., Jennifer FitzPatrick has over 20 years’ experience in healthcare and gerontology. The author of Cruising Through Caregiving: Reducing The Stress of Caring For Your Loved One, she is also a gerontology instructor at Johns Hopkins University and an Education Consultant to the Alzheimer’s Association. She helps you reduce stress and increase productivity, morale and revenue. Jennifer and Cruising Through Caregiving have been featured in Forbes, U.S. News & World Report, The Huffington Post, Reader’s Digest, Univision and The Chicago Tribune. She has also appeared on ABC and Sirius XM.

Want to better understand confusing legal issues when caregiving? Your no-jargon guide is finally here! – By Jennifer L. FitzPatrick

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Several months ago I ran into Jamie, an old friend who is an engineer. She’s super-smart, has a big important job and went to a very prestigious university.  Once we reconnected and she realized that I work often with caregivers, she shared her frustration with the Medicaid system.  Jamie’s father was currently taking care of her mom who was eventually going to need nursing home care.  Jamie went on to tell me that her father couldn’t believe that he had to sell their house, their cars and everything they own to make sure his wife could get care.  Quickly I explained to Jamie that he does not—and that he should immediately consult an elder law attorney to discuss how to apply for Medicaid without going bankrupt.

This incident reminded me how many educated, intelligent Americans still don’t understand the basics of how to pay for care without going broke.  When I heard about Jamie and her dad struggling, I wish  Protecting Your Assets from Probate and Long-Term Care had been available.  Fortunately it is now!

Launched just this week, Protecting Your Assets from Probate and Long-Term Care by Evan H. Farr, CELA, finally explains everything one needs to know about complex legal and financial information in plain English.  If you or your loved one own a home or have any assets whatsoever, this book will help you avoid common costly mistakes paying for elder care for yourself or a loved one.

While every individual facing paying for long term care for self or others still should consider an individual consultation with an elder law attorney, reading Protecting Your Assets from Probate and Long-Term Care ahead of time will help caregivers prepare for the meeting, which will ultimately save money, energy and time.

To buy a copy of this new book or find out more information, check out:  https://www.amazon.com/Protecting-Your-Assets-Probate-Long-Term/dp/1621535533/ref=sr_1_2?ie=UTF8&qid=1495643340&sr=8-2&keywords=evan+farr

 

Jennifer L. FitzPatrick – MSW, LCSW-C, CSP
The founder of Jenerations Health Education, Inc., Jennifer FitzPatrick has over 20 years’ experience in healthcare and gerontology. The author of Cruising Through Caregiving: Reducing The Stress of Caring For Your Loved One, she is also a gerontology instructor at Johns Hopkins University and an Education Consultant to the Alzheimer’s Association. She helps you reduce stress and increase productivity, morale and revenue. Jennifer and Cruising Through Caregiving have been featured in Forbes, U.S. News & World Report, The Huffington Post, Reader’s Digest, Univision and The Chicago Tribune. She has also appeared on ABC and Sirius XM.

Why We Need To Stop Thinking It’s OK To Bash Millennials – By Jennifer L. FitzPatrick

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Author Jennifer FitzPatrick and her husband Sean (Generation X) and Jen’s fabulous Millennial cousins and their Millennial significant others.

Can you imagine bashing someone of another race, religion or sexual orientation at work?  I sure hope not.  So why do some organizations sit by and allow their employees to bash persons based on their age?

Recently a team of Gen-Xers and Baby Boomers told me about a “problem employee” in their workplace.  They went on to describe this employee’s behavior as unprofessional, overly emotional, reactive, and self-centered.  When they offered examples to support these claims, I couldn’t help but agree that they certainly had a problem on their hands.  But I was floored when one member of this team said, “You know, he’s the typical Millennial.”  And then her boss nodded in agreement.

Huh?

The behavior the team described was certainly concerning.  Frankly, it sounded to me like the employee likely had traits consistent with an untreated personality disorder.  But typical of a Millennial?  No.

Millennials are simply a generation.  Sure, as a demographic they may seek work-life balance, telecommuting options and change jobs more frequently than other generations.  But they are most certainly not known to be destructive in the workplace.

If your organization is age-stereotyping—or worse, generation-bashing, what steps can you take today to be more inclusive?  Better understanding generations at work offers many benefits including increased productivity, profits and morale.

 

Jennifer L. FitzPatrick – MSW, LCSW-C, CSP
The founder of Jenerations Health Education, Inc., Jennifer FitzPatrick has over 20 years’ experience in healthcare and gerontology. The author of Cruising Through Caregiving: Reducing The Stress of Caring For Your Loved One, she is also a gerontology instructor at Johns Hopkins University and an Education Consultant to the Alzheimer’s Association. She helps you reduce stress and increase productivity, morale and revenue. Jennifer and Cruising Through Caregiving have been featured in Forbes, U.S. News & World Report, The Huffington Post, Reader’s Digest, Univision and The Chicago Tribune. She has also appeared on ABC and Sirius XM.